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About Cove & Ember
At Cove & Ember, light is more than design — it’s atmosphere.
We craft lighting that feels calm, balanced, and quietly alive.
Pieces that don’t just illuminate, but soften the edges of your day.
Every lamp we create is meant to live with you — not just in your home, but in the way you experience it.
Shop nowNeed a hand?
We’re here to help.
Our support team is available:
Monday–Friday: 09:00 – 17:30
We usually reply within 24 hours.
Questions about your order or our products? Just reach out — we’ll take care of it.
Can I return or exchange my order?
If something doesn’t feel right, we’ll make it right.
You can return or exchange your order within 30 days of delivery — as long as it’s unused and in its original condition.
Simply get in touch with us, and we’ll guide you through the steps.
How long does it take to receive my order?
We’re processing orders daily, and most ship within 1–2 business days.
Delivery usually takes 6–8 business days, depending on your location within the United Kingdom.
You’ll receive a confirmation email with tracking details as soon as your order leaves our warehouse.
You can also follow your parcel anytime on our Order Tracking page.
We currently deliver within the United Kingdom only.
Shipping is always free — no minimum spend, no extra fees.
How can I track my order?
Once your order ships, you’ll get an email from us with a Track & Trace link.
You can also check your order status anytime via our dedicated tracking page on the webshop.
Questions? Don’t hesitate to reach out we’re here to help.
How much is shipping?
Good news: shipping is free on all orders within the UK no matter the order value.
No hidden fees. No surprises. Just free delivery, always.
How can I contact you?
Got a question, some feedback, or need support?
You can reach us through the contact form on our website, or email us directly at info@coveandember.com.
We’re always happy to help.